Meet the Team

For our staff, it’s more a vocation than a job. We feel it has to be when you are working on such a personal level.

The staff at Melrose House are specifically employed based on their specialist skills and experience in caring for those living with mental health, learning disabilities, or those that need the extra support. They are highly committed, specially trained, and able to build relationships with those who live there. We provide ongoing training for employees so that their ability to provide the absolute best of care continues to improve and develop.

Our clients are not just numbers. We might be there to help clean and tidy, but we always like to engage with our clients, making sure they are ok, mentally and physically, and have everything they need.

They’re not simply clients; they are our friends, and it’s the relationships that we develop that make it all the more worthwhile.

Of course, having a desire to help is not enough on its own, which is why we ensure our staff have the relevant skills, both through formal training and internal workshops.

Adding to this commitment, we continually strive to enhance our services by staying attuned to the evolving needs of our clients. Our goal is to provide not just a cleaning service, but a holistic and caring experience. We go beyond the surface, acknowledging that our clients may have unique challenges, and we tailor our approach to accommodate their individual requirements.

Furthermore, we understand the importance of fostering a supportive environment for both our clients and staff. Our team members are not only skilled professionals but also compassionate individuals who genuinely care about the well-being of those they serve. This compassionate approach is deeply ingrained in our training programs, ensuring that our staff is not only adept in cleaning and organizing but also in providing emotional support and understanding to those in need.

Residential Care

Jenna Tait – Registered Manager

I am the Registered Manager, I have been in management for 11 years.

I am passionate about providing fantastic and personalised care to all of the individuals we support.

I am pleased to be part of the great team at Melrose House who have a wealth of experience as well as a great level of care and compassion.

Shelley Young – Deputy Manager – Residential

I am a conscientious and compassionate senior support worker in the care sector, I have worked in the sector for 20 years and within Melrose House for almost 4 years.

Well-practiced in the delivery of the best possible care and assistance to clients to encourage individual development and independence.

I try to connect to my clients, spending quality time with them.

I have gained my NVQ 2 and 3 and level 3 in first aid.

I am proud to part of the team at Melrose House.

Domicilliary Care

Karen Henderson – Domiciliary Care Manager

I began my working career as a Nursery Nurse and after the birth of my two children I joined domiciliary care as it worked around my family.

I have worked in Domiciliary Care for over 12 years starting off as a carer and progressing to Domiciliary Care Manager.

I joined Melrose in 2017 to build the Domiciliary care side of the business and we are now delivering over 800 hours a week.

I pride myself on delivering an excellent service to our clients with a hands-on approach, ensuring all our client’s receive the best possible care from a dedicated team.